Thomas R. Elkins III

117 Siobhan Ave, Tampa, Florida 33613

(443) 760-2013

Tom.Elkins.3rd@Gmail.com

http://www.linkedin.com/pub/tom-elkins/55/251/686

 

Objective: Seeking a position in IT Operations

 

Summary of Qualifications

·  U.S. citizen / active security clearance (TS/SCI)

·  Twenty two years’ experience managing and working in IT

·  Information Technology degree (Summa Cum Laude)

·  Industry and military training and certifications

·  Senior Network Engineer, General Dynamics IT

·  Senior Network Administrator, General Dynamics IT

·  Marine Corps Deputy Director Aviation IT, USMC

·  Regional IT Chief, USMC

·  IT Department Chief, USMC

·  Help Desk Specialist / Division Chief, USMC

·  Network and Systems Administrator / Division Chief, USMC

 

Experience

Mar 2015 – Present

Senior Network Engineer, US BICES-X (GD-IT Contractor), MacDill AFB, Tampa FL

·  Track and resolve tickets in SCSM system

·  Support remote networks around the world

·  Design and configure new network solutions

·  Maintain WAN optimizers

·  Troubleshoot and resolve network outages

·  Maintain KG-175 and KG-250 series of Inline Network Encryptors (INE)

·  Monitor and maintain IPSec, GRE and MGRE/DMVPN tunnels

·  Troubleshot and resolve issues beyond help desk capabilities

·  Configure SolarWinds servers to capture configurations, and report issues

·  Develop walkthroughs and guides on configuration and troubleshooting issues

·  Implemented DISA, OUSDI, and AFCENT directed actions and configurations

·  Submitted change proposals to implement upgrades and directed changes

·  Support and register VoIP and VTC systems in Cisco CUCM

 

Jan 2014 – Mar 2015

Senior Network Administrator and Network Engineer, 902^nd Military Intelligence Group (GD-IT Contractor), Ft Meade MD

·  Tracked Remedy Help Desk tickets for the Network Operations Center

·  Developed reports in BMC Remedy

·  Assigned PCoIP, zero and thin clients to resource pools

·  Assisted service desk personnel with troubleshooting and fault isolation

·  Provided over the shoulder training to new hires on break fix / troubleshooting

·  Troubleshot and resolved tier 2 & 3 issues beyond help desk capabilities

·  Added new and replacement printers to DHCP scopes and print server

·  Monitored and managed four separate LAN and WAN classifications at 35 sites consisting of 39 Cisco routers, 6 PIX/ASA firewalls, and over 100 switches

·  Configured SolarWinds servers to capture configurations, and report issues

·  Developed guides on troubleshooting advanced issues

·  Implemented DISA, NSA, NIST, and ARCENT patches and configurations

·  Submitted change proposals to implement upgrades and directed changes

·  Performed AD administration as and Organizational Admin, and System Admin

·  Followed up with users on incident, problem and access management tickets

·  Provided troubleshooting and VTC support to subordinate unit S-6s’ / IMOs’ 

·  Wrote scripts to parse massive syslog files enabling easier event auditing

·  Terminated fiber optic and CAT 6 UTP & STP cabling

 

Jan 1993 – Jan 2014

Marine Corps IT / IS Specialist

·  Directed, assigned and mentored from 21 - 436 IT professionals

·  Ensured customer support, maintenance, network, server, and QA divisions within the IT department were optimally manned and trained

·  Briefed executive leadership on IT health, compliance, and projects

·  Worked with operations, finance, and maintenance departments to identify requirements and leveraged underutilized or new capabilities to fulfill

·  Provided desk side support to General Officer VIPs and key staff on VTC systems, BlackBerry’s and network and computer issues

·  Designed SharePoint system to track availability of 460 server systems

·  Developed metrics on network, server, and equipment availability and usage

·  Stood up consolidated IT call center / help desk

·  Designed help desk system that tracked location, maintenance, and trends

·  Implemented and customized Track-It! help desk management system

·  Utilized enterprise BMC Remedy implementation for move add change requests

·  Installed / administered Key Service Unit(KSU) telecommunication systems

·  Developed local and enterprise plans, policies and procedures for IT equipment, network and information security, software and personnel use and employment

·  Actively participated in Change Management Board

·  Coordinated and tracked project milestones for major system implementations

·  Headed up multiple projects to upgrade network infrastructure, switches, install patching servers, virus mitigation, and replacement over 900 PCs at once

·  Developed and documented in-depth Visio diagrams of server and network racks for smooth turnover and easier troubleshooting

·  Created preventive maintenance equipment cycles, reducing hardware outages

·  Ensured maximum availability of IT resources, and minimal downtime

·  Developed IT help desk guide used throughout Marine Corps Aviation IT

·  Created curricula and trained IT staff and users in emerging technology

·  Setup classified and unclassified AD domains and networks

·  Supported Sysbase RDBMS, Informix, Access, Approach and SQL databases

·  Administered Domain, Exchange, SharePoint, HP-UX, RHEL & Unixware servers

·  Provided central support to fleet Marines on servers, software and networking

·  Established quality assurance test program/procedures for IT technicians

·  Developed budget submissions for IT life cycle support, and new projects

·  Maintained accountability of thousands of IT assets and software licenses

·  Performed network, server and PC upgrades on numerous occasions

·  Built Ghost like drive cloning script in Linux to restore Windows PC’s faster

·  Developed VB Scripts and Batch files to streamline repetitive processes

 

 

Education

·  Bachelor of Science, Information Technology (Summa Cum Laude), Columbia Southern University 2012

·  Associate of General Studies, Columbia Southern University, 2011,
Orange Beach, AL 36561

·  Coastal Carolina Community College, Info Tech, 15 sem hours, 2003
Jacksonville, NC 28546

·  Hillsborough Community College, Gen studies, 18 sem hours, 1992
Tampa, FL 33614

·  ITIL V3 Certified

·  CompTIA Security + & Security+ ce  2006-2016

·  CompTIA Network+ & Network+ ce  2006-2016

·  Cisco Certified Entry Network Technician (CCENT) 2013-2017

·  Cisco Certified Network Associated (CCNA) 2004-2017

·  Senior Enlisted Joint Professional Military Education (PME) Course

·  E-8 Western Regional Leadership Seminar

·  Advanced Staff Non Commissioned Officer Leadership PME Course

·  Staff Non Commissioned Officer Career Distance Education Program

·  Sergeant Distance Education Program

·  LEAN Six Sigma Champion and Sponsor

·  Continuous Process Improvement (CPI) / White & Yellow Belt Courses

·  Defense Acquisition University, Fundamentals of System Acquisition Management (ACQ101)

·  Naval Postgraduate School, Navy System Certifier, Senior System Manager & System Certifier courses

·  Carnegie Melon University , Computer Forensics for Technical Staff

·  IT training (MCSE 4.0 + Exchange, + SNA, Outlook Instructor & User, SharePoint design & admin, MS Office, SMS/SCCM, Novell, Banyan, CISSP, Infopath, Information Assurance Manager course)

·  NMCI Enterprise Training (CTR HP Service Mgr 7, issue action tracker tool, enhanced delivery process, UAMT, deployables, optimization, seat refresh, handhelds, Data At Rest)

 

Awards and Honors

·  2: GD-IT performance bonus

·  Summa Cum Laude, Columbia Southern University

·  2007 Commanding General’s Leadership Award, III Marine Expedition Force (Japan, Okinawa, Hawaii, Korea)

·  Distinguished Graduate, Advanced Staff NCO Academy

·  1: Meritorious Service Medal for outstanding meritorious service to Marine Corps Aviation IT

·  2: Navy & Marine Corps Commendation Medals for meritorious work in IT 

·  4: Navy & Marine Corps Achievement Medals for superior work on IT projects

·  Military Outstanding Volunteer Service Medal